Menopause Monthly Subscription Faqs

How do I sign up?

To begin your subscription simply add your chosen Menopause pack to your basket and proceed to the checkout as normal.

The delivery address you choose for this first order will automatically apply for your future subscription deliveries.

What date will I pay for my subscription?

Your first payment will be withdrawn at the time of checkout.

If you sign up for the 3-month or 6-month subscription pack payments are automatically scheduled, and your billing date will be determined by the order date of your first pack. So, for example if your first pack was ordered on January 1st your next billing date will be February 1st and your second pack will be delivered on that date and so on.

When will my pack be delivered?

Your pack will be delivered within 1 - 3 working days from receipt of your order. Deliveries within Ireland are generally delivered the next day after dispatch, though please allow up to 3 days for delivery after dispatch.

Can I cancel my subscription?

By taking out our fixed-term subscription plans, either 3-month or 6-month, you agree to receiving a monthly subscription pack and commit to it for the full period.

If you choose to cancel your subscription before the end of the subscription period, you will still be required to make full payment in respect of the full period (e.g., if you choose to cancel 4 months into your 6-month fixed term plan, you will still be required to make full payment for the subsequent 2 month).

Cancelling a subscription will not cancel and refund the delivered orders that have been paid for.

If you are unsure about signing up to a 3- or 6- month subscription plan at our specially discounted subscription rates, you can choose an initial 1 month trial of your preferred Menopause pack and then sign up for a 3- or 6- month subscription if you like.

I’ve signed up for a fixed-term subscription, what happens when it expires?

When your fixed term subscription expires you will receive an email reminder that your subscription has expired and, if you wish, where you can purchase your Menopause subscription pack again for 1, 3 or 6 months.

Can I change the address on my subscription?

If you change address during the term of your subscription, you can do this via your account, and it will take effect the following month.