Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure online payment methods.
How long does shipping take?
Orders are typically processed within 24 hours and delivered within 2 to 5 business days.
Do you offer free shipping?
Free shipping is available on orders over €55.00. Check our shipping policy for more details.
Can I track my order?
Yes, once your order ships, you will receive a tracking number via email to monitor its progress.
Do you offer Click & Collect?
Yes we currently offer Click & Collect in our Wexford store. If you would like to collect from our Kilkenny store please contact us on 00353 53 9121613
What happens if an item is Out of Stock on my order?
In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to persist with your order, we will cancel the order and issue a full refund.
What is your return policy?
We offer a 28 day return policy on most items. Please refer to our Returns Policy page for detailed instructions.
How do I initiate a return or exchange?
Contact our customer support on [email protected] or phone us on 00353 53 9121613 We'll guide you through the next steps.
Are my personal and payment details secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your information.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping rates and times vary by location. Please contact us on [email protected] for prices.
How do I contact customer support?
You can reach us via email - [email protected], phone - 00353 53 9121613, or our online chat service. Our through our Contact Us page which has all the details.
Do you have a live chat or phone support option?
We have a Live Chat on our website. This is maned 8.30am to 6.30pm.
Can I speak to an expert for product recommendations?
Yes you can call us on 00353 53 9121613 for any queries you have or for product recommendations. Alternatively you can email us at [email protected]
I am looking for a specific product, but can’t seem to find it on your website?
You can get in touch with our team by simply clicking here- Request a Product. We will check with our suppliers if the product is available and get back to you as soon as we know either way.
Do you offer gift wrapping or special packaging?
We don’t offer gift wrapping but we do offer a Build Your Own Hamper. You simply put the empty hamper into your cart and choose the products you would like to fill it with. We do the rest. You can enter a gift message and delivery address at the check out. Click here for empty hamper.
Where can I leave feedback or a review?
You can leave feedback or a review on Trustpilot, Facebook, or Google. We truly appreciate your thoughts, as they help us improve and continue providing great service!
Trustpilot: You can leave a review here
Google: Simply search for "Natural Health Store Ireland" on Google and click "Write a review" under our business listing.